Dispute Resolution
Mandatory arbitration has been removed. Disputes are now resolved in Florida courts, and either Party may bring an individual claim in small claims court in Pinellas County or in the county where you live.
Before either Party files suit, the Party with a claim must give written notice and allow sixty (60) days for informal resolution. Class actions and jury trials remain waived.
Identity Verification
Section 13 now describes the full identity verification process for the Los Angeles County and Florida bloodborne pathogens courses. Providing the last four digits of your Social Security number is optional but improves the chance that EVS, our ID verification provider, can locate you. If it cannot, you will be prompted when you begin the course to submit a government-issued photo ID through a secure link, which we use to create your ID verification questions manually.
Users who are not U.S. residents, or whose preferred language is Spanish or Vietnamese, must submit ID because EVS is less able to verify identity electronically in these circumstances.
Identity verification applies only to the Los Angeles and Florida courses. If we cannot verify your identity, you may request a refund.
Age Requirement
Account holders must now be at least 18. We no longer permit registration by an emancipated minor or with parental consent. If we learn that a person under 18 has registered or purchased a course, we will delete the account and the personal information associated with it, and refund any course fee paid for a course that has not been completed.
Individual Accounts
Every user must have their own account, regardless of who purchased the course. Where a course is purchased or provided for another person, that person must complete registration, identity verification, and the course themselves.
Certificates and Licensing
We have added new language clarifying that completing a course results in a certificate of completion only. It does not confer a license or authorization to practice. Licensing requirements, including minimum age, are set by the jurisdiction where you intend to practice.
How long a certificate stays valid also depends on the jurisdiction. Some expire one year after completion and state the expiration on the certificate; others remain valid so long as you maintain your license and state only the completion date.
Certificate Revocation
We may revoke a certificate for fraud, material misrepresentation, or other intentional misconduct, based on a good-faith belief formed after reasonable investigation.
Before revoking a certificate, we will now notify you, explain why, and give you at least fourteen (14) days to respond before acting. Once revoked, the certificate number will no longer be verifiable through the Certificate Verification Tool.
Expired Courses
If your course expires before you complete it, you may ask us to restore your access. We may do so at no charge for thirty (30) days. Completing the course in that period now clears the incomplete entry from your transcript.
Transcripts
We have newly defined what your transcript contains, who can see it, and that we retain records for at least five (5) years.
Discontinued Courses
If we stop offering a course for sale, you now keep access to any course you have already purchased for the rest of your access period, including any extension or restoration of access we provide.
Free Courses
We have added new language clarifying that courses provided at no charge are subject to the same Terms as purchased courses, except that no refund is available. The access period runs from the date access is granted.
Course Problems
If you hit a broken link, content that will not display, or cannot advance through a course, contact us. We will correct it and extend your access period as needed, rather than the prior fixed 30-day warranty window, so the time lost does not count against you. If we cannot fix it in a reasonable time, you may request a refund.
Gift Vouchers
This section has been removed. We do not currently offer vouchers.
Acceptance and Updates
For material changes, we will now give at least thirty (30) days' notice before the change takes effect, rather than notifying you after the update is already live. Continued use of the Site after the effective date constitutes acceptance. The Terms in effect when you purchase a course continue to govern that course.
We now retain prior versions of these Terms for five (5) years and will provide them on request.
Refunds
We previously did not offer refunds except in narrow circumstances. A full refund, for any reason, is now available for any course purchased directly through the Site within sixty (60) days of purchase if you have not completed the course.
Translation
Pages on the Site, including these Terms and the Privacy Policy, can be viewed in Spanish or Vietnamese using the Site's translation tool. This is an automated translation and may not be fully accurate. If a translated version conflicts with the English version, the English version controls.
